Contact us

You can receive approval for up to $65,000 of Rent–Try–Buy funding in less than five minutes (provided you have submitted the necessary information to us and passed our credit check).

If you require more than $65,000, we’ll respond within one business day to ask you for more information; chances are we’ll be able to give a decision on your application within three business days.

Lease-to-Keep finance applications are usually processed within two business days, provided you’ve given us all the necessary information.

Because Rent–Try–Buy is a rental agreement, interest rates do not apply.

Nevertheless, you can use our online rental calculator to confirm your weekly rental payments and how much it would cost to own the rental equipment if you opted to buy it after 12 months. 

As the calculator shows, the net cost of owning the equipment is 14.25% (after allowing for tax deductions* and the 50% gross rental rebate).

The Lease-to-Keep interest rate is based on several factors.

These include things like the amount borrowed, how long the customer’s business has been trading, whether it has ample cash to service the lease, and its creditworthiness.

To confirm what rate you’d be charged, please call us on 0800 453 010.

If you’re financing new equipment, the dealer you ordered it from (either directly or via SilverChef) will let you know what the delivery charge will be.

If you’re financing or buying ‘Certified Used’ equipment from us, the delivery charge varies, in line with:

• your business's location (i.e. how far it is from our equipment showroom in Auckland)
• the equipment's volumetric weight
• any fuel levies/surcharges that apply.

If you Rent–Try–Buy or Lease-to-Keep the used equipment, the delivery charge will be shown in the equipment quote we email you.

If you’re purchasing the used equipment outright, the delivery charge will be calculated after you enter your shipping address during the online checkout process.

If you rent or lease your equipment through SilverChef, it will be delivered to you after you’ve signed the rental or lease agreement and paid the upfront costs.

If you finance new equipment through us, the equipment dealer will get in touch with you to double-check your delivery address and tell you when the equipment is expected to arrive at your business.

If you finance or purchase ‘Certified Used’ equipment, we’ll reach out to you to double-check your delivery address and let you know when to expect the equipment.

You should receive this equipment within 1–8 business days, depending on your location.

(SilverChef relies on third-party transport providers, so cannot be held accountable for any unforeseen delays in equipment delivery.)

If after using the rental equipment you decide it’s ideal for your business, and you have the money, you can buy (own) the equipment at any time.

If after using the equipment you wish to keep your options open or evaluate your equipment needs at a later time, you can continue renting the equipment month-to-month under your existing agreement; or for another 12 months under a Loyalty agreement. You’ll retain the ability to buy the equipment at any time.

Lease-to-Keep is a four- or five-year hire-purchase agreement. You make low, monthly payments and, at the end of the lease, you own the equipment.

If a Rent–Try–Buy or Loyalty customer’s situation has evolved or the equipment no longer fits the bill, they can return the equipment to us after their 12-month agreement has ended.

If a Rent–Try–Buy or Loyalty customer upgrades their equipment (which they can do whenever they want to), they return the original equipment to us.

If the‘Certified Used’ or clearance equipment we deliver differs from the published specifications or sustains damage during transportation, the customer is required to notify us in writing within seven business days of the delivery date.

If a customer has second thoughts and asks us to cancel the order and we agree to their request, they can return the equipment to us (they’ll incur a re-stocking fee of 15% of the equipment’s value).

If a customer’s Certified Used or clearance equipment experiences a covered fault while still under warranty and we end up replacing the equipment or refunding the customer, we’ll arrange and pay for the defective equipment to be returned to us.